Fractional Operations · Done For YouThe ops room
You've built something real. And it's starting to show the cracks.
Revenue is coming in. Clients are saying yes. On the outside, it looks like it's working. But behind the scenes? You're the one holding all of it together. You're the one who knows where everything is, catches what slips, and fills every gap — because there's no one else who can.
The problem isn't that you're bad at this.
The problem is that you're doing it all — the operations, the delivery, the team management, the client relationships — while also trying to be the visionary, the decision-maker, and the founder.
That's not sustainable. And you already know it.
The Ops Room puts an experienced operations lead inside your business — not to consult from the outside, but to actually run the backend with you, so you can finally step into the role you built this for.
30+
Hours removed from a Director's plate — per week
60%
Reduction in failed payments for a client within 6 months
15+
Hours of admin saved weekly for a coaching client through ops and automation
WHAT THIS ACTUALLY IS
Not a VA. Not a project. A proper operations lead.
The Ops Room is a fractional operations retainer — which means you get a dedicated ops lead who knows your business, manages the moving parts, and works inside your team on an ongoing basis. Not a one-off project. Not someone who needs constant direction. A senior operator who runs the backend so you don't have to.
Every retainer includes:
↗ A Dedicated Ops Lead
Your primary point of contact — someone who knows your business deeply, manages delivery and team workflow, and keeps everything moving. You brief them once. They handle the rest.
↗ Fortnightly Growth Calls with Vee
Strategic oversight from the top. Every two weeks we look at what's working, what's breaking, and what the business needs next — so you're always a step ahead, not reacting.
↗ Customised 6-Week Sprints
No vague retainers where you're not sure what you're getting. Every six weeks has a clear focus, clear deliverables, and a clear outcome — so you always know where the business is heading.
↗ Monthly Ops Scorecard
Data-driven decision making, built in. Every month you receive a clear snapshot of what's performing, what's not, and where your attention needs to go.
↗ Implementation Team
Your Ops Lead doesn't work alone. Behind them is a team who execute — so when something needs to be built, done, or delivered, it happens. Without you managing the process.
WHAT WE TAKE OFF YOUR PLATE
The things that are eating your time right now
Depending on your tier and your business, here's what an Ops Room retainer typically covers:
— Client Operations & Delivery
Day-to-day client communication, inbox management, liaison between your clients and team, chasing approvals and assets, maintaining delivery standards — without you touching it.
— Team Coordination & Systems
Project and task management, team oversight, deadline tracking, bottleneck flagging, file management, and internal reporting. The glue that holds a team together — handled.
— Founder & Business Support
Fortnightly syncs, quarterly strategic reviews with Vee, calendar and inbox triage, proactive problem-flagging before it becomes a crisis, and the kind of operational clarity that lets you actually lead.
check out our success stories
Choose Your Support Level
-
→ 12 hours/month core operational support
→ Fortnightly 60-min GROWTH call
Perfect for businesses needing reliable ops execution without extra marketing overhead. Ideal for solidifying your business foundations and ticking off that never ending to-do list.
Investment: 1,200/month
Excludes marketing & socials support
6 month commitment -
→ 20 hours/month of premium-level support
→ Fortnightly 60-min GROWTH call
→ Ongoing implementation & improvement
→ Advance System Support
→ VA & OBM TeamCombines operational excellence with advanced system and marketing support to fuel steady business growth and greater visibility.
Investment: 1,999/month
6 month commitment
Both tiers include your dedicated Ops Lead, fortnightly Growth Calls with Vee, 6-week sprints, and your Monthly Ops Scorecard.
The difference is scope, hours, and depth.
IS THIS FOR YOU?
Built for a specific kind of business
This is for you if
You're growing fast and the backend is struggling to keep up
You're the person who catches everything — and you're exhausted by it
You have a team but no one's really running the ops
You want an ops lead who knows your business, not someone who needs constant managing
You're ready to delegate the doing and actually lead
You want to see what your business looks like when it actually runs without you
This is not for you if
You're not ready to let go of control over the day-to-day
You want a contractor to manage rather than an operator to run things
You're in the early stages and not yet generating consistent revenue
You're looking for a one-off fix rather than an ongoing partnership
Hi, I'm Vee.
I'm an operations consultant and the founder of TVA Consultancy Group, based in coastal NSW. I've spent nearly a decade inside some of the most complex operational environments you can work in — medical practices, allied health, government, and creative agencies — and I've built my consultancy around one belief: that when the backend of a business actually works, the founder finally can too.
I've removed 30+ hours a week from a Director's plate. I've built 64-policy compliance frameworks from scratch. I've taken a fitness studio from chaos to clarity in six months. I know what it takes to make a business run — and I know what it costs you when it doesn't.
Inside The Ops Room, I provide strategic oversight across every retainer. You're not just getting a support team — you're getting a decade of pattern recognition working on your business.
Ready to Stop Running the Backend?
We keep our client roster intentionally small. If you're ready to delegate the doing and scale with structure — now is the time to have the conversation.